The River Tree | Danny Chan
  • WELCOME
  • WRITING
    • DENTAL COPYWRITING
    • DENTAL BLOG PACKAGES
    • FEATURE ARTICLES
  • ONE STOP MARKETING
  • BLOG
  • CONTACT
    • BOOKING

Still the One

3/8/2022

 
Picture
Ever since she first laid eyes on the unit at ADX 2014, Dr Pervinder Kaur’s commitment towards the Diplomat dental chair has remained unshaken.
 
By Danny Chan
 
Six years ago, I had the pleasure of interviewing Dr Pervinder Kaur, a dynamic NSW dentist and entrepreneur. At the time, Dr Kaur had just set up the second branch of Minto Family Dental, then an up-and-coming practice she founded just a year prior.
 
It was particularly memorable as I had never, or since, spoken to someone as enthusiastic about a dental chair purchase. Dr Kaur had just bought her second Diplomat DA 370 model dental chair from Australia’s lone manufacturer of dental units, William Green. She had purchased the same exact unit two years prior after testing it during the ADX 2014.
 
Recalling that initial encounter, she once gushed: “It was love at first sight!” She even went as far as proclaiming the Diplomat dental chair to be “the one” made just for her practice, and calling it “the best deal on the market”.
 
Be safe, not scary
 
To be clear, Dr Pervinder Kaur wasn’t an immature rookie easily wowed by newfangled technology. The full-fledged dentist had by 2016, already notched more than a decade of clinical experience, and knew her way around the most sophisticated equipment.
 
Relocating to Sydney from India in 2008, the alumnus of King Georges Medical & Dental College (India) completed her Masters in Public Health (UWS) and ADC to practise dentistry in Australia. Despite her vast experience, she continued working for others until committing to start Minto Family Dental in 2015.
 
“I finally decided to set up my own practice,” she enthuses, “in order to create a dream practice that captures my aspirations for dentistry!”
 
From the get go, Dr Kaur was on a mission to counter misleading notions that cast dentists as “scary masked people”. The goal is to make all her patients, especially the little ones for whom she has affinity, feel completely safe and comfortable during every visit.
 
Of course, the centrepiece equipment complementing her vision are those dream chairs she bought six years ago from William Green.
 
Dr Kaur’s enduring brand loyalty can be seen writ large in her purchasing three more models of Diplomat chairs over the years – the most recent of which is the Diplomat Pro 500, which she bought this year.
 
“Since I needed another chair,” she says, “I thought might as well pamper myself by upgrading to ‘Business Class’.”
 
Love at first seat
 
Reminiscent of Dr Kaur’s ebullient description of her Diplomat DA370 encounter, the marketing tagline of the Model Pro series is ‘Love at the first seat’.
 
Just like its standard counterparts, the Diplomat Pro 500 comes in a holistic package deal of advanced ergonomic features, convertibility, stability, and compatibility.
 
The Diplomat Dental chair is designed for occupant comfort. It boasts a small footprint, which makes it perfect for small practice rooms. The robust body is layered with UV resistant paint. It has an articulate and foldable armrest, multi-functional and programmable foot, controller, and a 3-D headrest with manual and pneumatic adjustment.
 
The Dental unit is equipped with a movable bowl that provides an ideal rotation up to 120 degrees to the patient and out.
 
Of course, the Pro version takes things to a sophisticated level.
 
Pro has its pros
 
The synchronized chair movement of the seat and backrest, for example, allows the patient to remain in a fully relaxed position throughout the entire procedure.
 
Operators are not left out either. The dentist`s and assistant`s element include tray tables that always position the instruments within a comfortable reach. For added comfort and well-designed ergonomics, in addition to the versatile 3-D-headrest, you also get articulated and foldable armrests, as well as a multifunctional, programmable foot controller.
 
On that ergonomic note, you can convert from left- to right-handed configuration in about 30 seconds – no tools or additional parts required. This feature is also suitable for left-handed users.
 
“I had previously lost two very skilled dentists, just because they were left handed but all I had were right-handed chairs,” Dr Kaur reveals.
 
“This conversion feature actually gives me an advantage when advertising for new positions!”
 
For a touch of modernity, the dental chair can be connected to your portable device for seamless operation. You can make a preventive appointment, prepare white filling, convert the configuration, or change the inclination of the seat and backrest, all from your tablet. Even odd jobs like bowl rotation, cup filling and bowl rinsing can be easily managed through the device.
 
Dr Kaur says the tablet connectivity allows the team greater flexibility. This includes the ability to save unique user profiles to the Cloud from her iPad, so her dental team can access training by the technical support team at William Green.
 
When it comes to connectivity and upgradable options, Dr Kaur believes the Diplomat Pro 500 shows the dental make has come a long way.
 
Ahead of the game
 
As someone who has put several of the Diplomat chair models through their paces over the years, and experienced firsthand the different iterations and upgrades for both hardware and software,” she attests: “I can safely say that the chairs are way ahead of the game.”
 
Impressed by their “sleek design, clear finish lines and other aesthetic enhancements”, Dr Kaur says emphatically: “It has all we can ask from a chair, really!”
 
Ownership of five Diplomat chairs attests not only to the value and quality of the chairs themselves, but also a credit to the after sales and support services rendered by the team at William Green, she says – giving mention to Simon Green, Ryan Green, Chris Jones and Bob Hockey.
 
“They are all wonderfully professional and reliable people. Their support is really just a phone call away – Bob, the easy going one, seems always the fastest to respond,” Dr Kaur beams.
 
“One time, Ryan came out after work at 6pm, just to accommodate my busy schedule that day, to check and fix up some issues.”
 
Among the compliments, what is perhaps most remarkable is that Dr Kaur’s effusive appraisal of the first Diplomat chair she ever bought hasn’t shown any signs of waning.  
 
“It's still working as well as when I first bought it,” she enthuses.
 
“It’s actually my favourite chair and still the one I’m most comfortable working on for all my difficult cases!”

Comments are closed.

    The
    ​Dental Blog Writer

    Danny Chan | Dental Blog Writer

    Danny Chan

    Danny is founder of The River Tree, a Multimedia Company based in Melbourne that provides Quality Content & Digital Marketing Services to Dental Professionals across Australia and New Zealand.

    RSS Feed

    View my profile on LinkedIn

    Archives

    March 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    June 2019
    May 2019
    April 2019
    March 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    August 2015
    July 2015
    June 2015
    May 2015
    March 2015
    October 2014
    September 2014
    July 2014
    January 2014
    October 2013
    September 2013
    August 2013
    July 2013
    April 2013
    November 2012
    September 2012
    July 2012
    April 2012
    February 2012
    November 2011
    October 2011
    September 2011
    August 2011
    July 2011
    June 2011
    April 2011
    February 2011
    January 2011
    December 2010
    November 2010
    October 2010
    September 2010
    August 2010
    July 2010
    June 2010
    May 2010
    April 2010
    February 2010
    December 2009
    November 2009
    October 2009
    August 2009
    July 2009
    June 2009
    February 2009
    December 2008
    November 2008

    Categories

    All
    Dental Business
    Dental Fitouts
    Dental Laboratory
    Dental Plant Room
    Dental Software
    Dental Technology
    Dental Workflow & Efficiencies
    Funnies
    Interesting
    Video Production

    RSS Feed