Discover how the Swiss company with half a century of success, is revolutionizing oral care with its evidence-based approach to gentle dentistry and a nature-inspired range of oral care products.

By Danny Chan

When we talk about gentle dentistry, it's not solely confined to a pain-free treatment approach or that which takes into consideration patients with dental anxiety issues. It begins even before your patients set foot in your clinic — with the use of oral care products that are gentle on their teeth and gums.

CURAPROX, a Swiss company founded in 1972, has been at the forefront of this dynamic market. With half a century of success under its belt, the renowned brand has become synonymous with colourful and effective oral care products, including interdental brushes, manual toothbrushes with fine filaments, gentle toothpastes, and state-of-the-art sonic toothbrushes.

More importantly, they make ingenious oral healthcare products that deliver evidence-based gentle dentistry into the hands of consumers.

Pioneers in Effective and Gentle Oral Care

Founded by the Breitschmid family, CURAPROX's parent company, Curaden, has remained committed to its mission of "better health for you" throughout its journey. Similarly, CURAPROX stays true to the brand's unwavering focus on the importance of oral health and its impact on overall wellbeing.

“CURAPROX's rapid progress continues to be driven by new innovations, educational programs aimed at imparting evidence-based oral care techniques, and cutting-edge products,” says Erik Leinius, Managing Director of CUROPROX Australia Pty Ltd.

The unique selling points of a CUROPROX self-care product, he stresses, boil down to two things: Gentleness and Effectiveness. To achieve these attributes, however, is more demanding than it sounds.

“With a focus on ergonomic design, our R&D teams work closely in collaboration with dental professionals and reputable dental universities to develop CUROPROX’s advanced line of manual toothbrushes, power toothbrushes, toothpaste and interdental tools that reflect the latest research findings and patented designs,” he says.

“Because our products have undergone rigorous scrutiny in randomized controlled clinical trials, their efficacy has been resoundingly proven.”

Higher End but Within Reach

Although Leinius admits that the CUROPROX oral care range is considered “higher-end” simply because they are more expensive than what you would typically find on the shelves in supermarkets, they are not priced out of reach for the discerning consumer.

One of their standout products is the CS 5460 toothbrush, which although costs about 30-40% more than most toothbrushes, retails at only $9. Considering what you’re getting from it, most people would agree that it’s competitively priced.

Curaprox's Cult Favorite: The CS 5460 Toothbrush

The CS 5460 boasts 5,460 Curen® filaments working together to combat plaque while being gentle on teeth and gums. The unique brush head features densely packed filaments, providing exceptional cleaning power. Its compact brush head, with a slight angle, ensures optimal cleaning even in hard-to-reach spots.

“With up to ten times the number of bristles found in conventional brushes, the CS 5460's extra dense cleaning surface helps prevent tooth decay and gum disease,” Leinius explains.

“The Curen® filaments used in this toothbrush are incredibly gentle and thin, measuring just 0.1mm in diameter.”
This patented toothbrush is produced in Degersheim, Switzerland – in just the same way that they were over 40 years ago – by highly skilled employees who have undergone extensive training to handle the intricate processes involved in running the factory, working in two shifts to maintain a steady production rhythm.

The factory's impressive output is a testament to its efficiency. In the year 2021 alone, a staggering 18 million toothbrushes rolled off the assembly line. To put this into perspective, it equates to an average of 80,000 toothbrushes manufactured each day or a remarkable rate of over 55 toothbrushes every minute. Curaden has set its sights higher, aiming to produce an astounding 24 million toothbrushes in the coming year.

The CS 5460 is one of few oral care products to have achieved a cult status. Even the brushing technique is proprietary to CUROPROX. While there are various brushing techniques, the CS 5460 toothbrush offers a proven method that suits everyone. Starting with the correct angle — half on the teeth and half on the gums — cleaning gently in small circles ensures effective plaque removal. The toothbrush serves as a guide throughout the process.

The Role of Education

Leinius informs us that this unique marriage between product design and proprietary user technique is something that extends across the CUROPROX range – and they are supported by the company’s educational courses that are designed in collaboration with dental professionals, including academics from European universities in Switzerland, Germany, South America, Italy and Australia (University of Sydney).

“Yes, our primary objective and goal are to work with dentists and provide solutions tailored to their needs. We educate them not only on dental hygiene techniques but also on the latest advancements in the field,” Leinius says.
“We then share our findings with other dental professionals so that they can effectively apply this knowledge and provide the best possible solutions for their patients.”

The company’s iTOP training courses serve as a platform for dentists and dental professionals to acquire international learnings and recommend the most suitable products for their patients. The online courses offer 6 CPD points for each attendee, in addition to a Curaprox hydrosonic toothbrush valued at the same price as the courses.

Online Presence

CURAPROX Australia also runs an online shop for their oral care products, ensuring accessibility for patients.

“While we primarily focus on the dental industry, approximately 90%, the remaining 10% caters to patients who may need access to the products without direct recommendation or sale by their dentist,” he continues.

“To meet this demand, we are expanding our pharmacy portfolio and increasing our online presence through social media and our webshop.”

Available from the Curaprox Australia webshop are other high-profile products developed in partnership with university-based experts, including the Curaprox Perio Plus and the high-grade toothpaste known as the Be You Toothpaste.

Embracing Nature: Curaprox's Natural Oral Care

“Perio Plus+ is a Chlorhexidine Mouthwash derived from the pith of the bitter orange, which refers to the white coating found inside the orange peel. This pith is the source of two important components in Perio Plus,” Leinius explains.

“It is worth noting that the pith of the bitter orange acts as nature's strongest antiseptic agent, which is why oranges are not consumed by bugs and are resistant to molds, viruses, and bacteria.”

The company has transformed this potent antiseptic into a powder form and incorporated it into their mouthwash and toothpaste products. As a result, Curaprox products possess powerful antibacterial properties derived from a natural source.

“As a company, we are committed to incorporating more natural, antibacterial ingredients into our formulations and moving away from chemicals and petrochemicals,” Leinius adds.

Likewise, the Be You toothpaste, which was launched three years ago alongside Perio Plus+, contains more natural ingredients than traditional toothpastes including Citrox.

“It comes in six different flavours, as we have moved away from traditional minty toothpaste options,” Leinius says.
“The Be You toothpaste is also vegan, and we have made sure to include all the beneficial ingredients while excluding any harmful ones. For instance, we have removed sodium lauryl sulfate (SLS), a common ingredient in many toothpastes.”

Additionally, the toothpaste is free from microplastics, which are often added for abrasiveness. Instead, it has incorporated hydroxyapatite, among other beneficial components.

Curaprox's Global Impact and Exciting Future

With such groundbreaking innovations, it’s no wonder that Curaprox is the fastest growing oral hygiene company in the world. Leinius describes the positive feedback that he’s been receiving from Australian dentists, dental hygienists and consumers as “exhilarating”.

“Watching the growth of our company and the dental industry as a whole is a source of excitement. Our expanding education program is something we take great pride in,” he says.
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“We have a wealth of valuable information that we are eager to share with and that deserves to be heard by the Australian dental community. Look out for them!”

Multi-site aesthetic dentistry powerhouse Dental Boutique caps its 10th year earning Straumann’s recognition as the first NeoArch Centre of Excellence in Asia Pacific.

By Danny Chan

Dental Boutique is not your run-of-the-mill dental outfit. Awards like the Australian Business Of The Year, Dental Services Of The Year, Health Services Of The Year and Telstra Best of Business bear testimony to their unrelenting pursuit of excellence, while over 1500 five-star Google reviews attached to their Melbourne clinic alone showcase its coveted brand yield. 

Remarkably, the husband-and-wife owned dental group has to date, designed and crafted over 30,000 smiles.

No Two Smiles Are Identical

Co-founders and creative directors, Dr Reuben Sim and Dr May Chan, embody Dental Boutique's core principle: crafting unique smiles that express each individual's personality. With locations across Melbourne, Geelong, Mornington, Adelaide, Brisbane, and Sydney, their approach is marked by collaboration with patients, using cutting-edge technology to ensure that every smile is as unique as the person wearing it.

Their success is attributed to a dedicated team of clinicians who genuinely care about their patients' well-being. The environment fosters constant improvement, with colleagues pushing each other to raise their standards.

“When you're part of an efficient and highly motivated team, you're constantly pushed to improve because everyone around you is raising the bar,” Reuben says.

“It’s a self-fulfilling system where there’s friendly competition between clinicians to continuously create beautiful smiles for our patients. It’s a wonderful and nurturing environment to be in.”

Patients are provided with before-and-after images of their treatment, demonstrating the transformation achieved.
“We do this because we want to ensure that our patients are proud of their investment in our services,” May interjects.

From Pain to Passion
May's personal journey, stemming from a childhood accident that left her with discoloured and crooked teeth, inspired Dental Boutique's inception. The brand's mission is to help people overcome dental fears and unlock the smiles they deserve.

When it comes to patient care, Dental Boutique doesn't settle for the status quo. The Sims loosely model their management style after Steve Job’s customer-centric vision for Apple.

“At any Apple Store worldwide, there's a certain level of competency and consistent treatment, whether you're in Spain, Singapore, or Melbourne,” Reuben adds.

“Additionally, Apple holds innovation weeks, constantly seeking to understand what their customers want. This resonates with us because dentistry is a traditional industry, often following a set path outlined in university curricula. 

“We believe in finding new ways to improve and raise industry standards and improve communication with our clients. We focus on technology, innovation, and incorporating new ideas into our patient journey for their benefit."

Breaking with Convention

Their emphasis on technology has led to recognition from Straumann Group, certifying Dental Boutique as the first Australasian NeoArch Centre of Excellence. Their unique full arch treatment approach tailors solutions to each patient's needs, utilising top-notch implant systems, including those from Straumann Group.

The Sims prioritise patient well-being over convention when selecting implant brands. Straumann's Neodent implants and BLX implants with Roxolid® material have proven to be game-changers, reducing healing times and ensuring remarkable implant survival rates.

“The Neodent range of implant systems is very user-friendly for clinicians. Its user-friendliness means there are fewer components to manage, which is beneficial for patients. If something does go wrong with the components, which isn’t often, it’s straightforward to order replacements,” Reuben explains.

“The Neodent implant's design is focused on getting the right torque for loading. The tapered approach, screw design, and how the multi-unit abutments fit within the implant provide an excellent fit between the implant and bone, allowing for immediate loading. 

“This is crucial for patients who can get their teeth replaced within one to three days. Not all implant systems support this function, so it's a significant advantage for both clinicians and patients.”

The implant's stability in the bone also reduces micro-motion, which Reuben considers a significant factor in implant failure. So, while the procedure duration may not be shorter, the implant's design promotes better stability and integration with the bone.

Foundational Years

The journey of Reuben and May, from their humble beginnings in Balwyn, Melbourne, in 2013, is marked by resilience and resourcefulness.
With no budget for extravagant marketing endeavours, the young couple pounded the pavement to distribute photocopied flyers themselves. Intriguingly, their very first patient, lured by those flyers, remains a devoted patron to this very day.

“I'd refer to the first six years of running Dental Boutique as our foundational years, similar to the incubation period for a baby in the womb before birth,” May reveals.

“These years taught us valuable lessons about patient care, running a practice focused on clinical excellence, and treating our staff like family and internal clients.”

This nurturing approach bore fruit in the form of staff referrals, fostering their gradual expansion. They added one more chair by 2015, and yet another in 2016. 

Then came 2018, a watershed year that would irrevocably transform their practice. The trajectory of their growth since 2018 defied the bounds of linearity. By the year 2020, their empire boasted an impressive 22 dental chairs in a singular location.

In the interim, the COVID-19 pandemic arrived in Victoria fraught with challenges for the young couple – their overriding goal at this point was to retain their staff and sustain the practice. Remarkably, it was the pandemic that prompted the Sims to rethink their expansion approach.

Outward Expansion 
Rather than expecting patients to journey to their practice from interstate locations, which many were doing during the boom years, they envisioned a model where they could expand outward.

Their first interstate venture in Sydney with Dr Hargreave and Dr Kipel started with 9 chairs and quickly burgeoned to 18 within the first 12 months. Today, Dental Boutique has six interstate locations that employs more than 200 dentists and staff. The success is attributed to smart talent acquisition, word-of-mouth referrals, and the brand's intangible appeal.

“I would say that Dental Boutique is an aspirational brand. Patients come to us knowing that regardless of which clinician they see, their experience will be amazing. We designed the workflow and system with that vision in mind from the beginning,” Reuben says. 
“We've treated approximately 45,000 patients. The brand itself attracts patients because we have a reputation for consistently delivering an outstanding experience. That's how we've built our practice.”

Twin Celebration
To commemorate its 10th anniversary, Dental Boutique held a black-tie celebration, coinciding with the launch of the region’s first NeoArch Centre of Excellence. Reuben and May announced plans for more interstate practices, a testament to their continuous growth and commitment to providing exceptional patient experiences.

As they reflect on their journey, Reuben and May take pride in the warm response to their work and exceptional customer service.

“I’m constantly humbled by the warm response to the quality of our work and our customer service, which I must say is truly exceptional. That is why before anyone joins our team, we encourage them to first visit and observe our workflow,” Reuben enthuses.

“This provides valuable insights into how our practice philosophy and patient treatment approaches differ from their previous experiences. It's not just about clinical expertise; it's about understanding the underlying philosophy and workflow.”

This onboarding approach for new clinicians and staff has paid dividends, with approximately 70% of their recruits coming from word-of-mouth referrals.

“To learn that what we're doing for patients is actually impacting their lives to the point where they take their personal time to write these reviews is something that we do not take for granted,” May reiterates their gratefulness for the overwhelmingly positive reviews they have garnered over the last decade.

“With all our Google reviews being genuine and unsolicited, it makes our success even sweeter. The beauty of it is that our entire team takes immense pride in their work, going above and beyond with passion and care, whether it's the dentists, front office staff, or nurses. That's why you see the results you're witnessing.”

Stela's emergence as a game-changing amalgam alternative encapsulates the Australian company's innovative evolution over the decades

By Danny Chan

Do you recall the birth of the original iPhone? It was an innovation truly groundbreaking in its time. Yet even with its revolutionary status, it had its initial share of bugbears – the lack of copy-and-paste functionality being one of the most prominent. Nonetheless, through persistent efforts and a series of improvements over the years, it gradually transformed into the iconic device we know today

It's important to recognise that exceptional innovations like the iPhone aren't born overnight. History shows that greatness is often a product of relentless improvement, backed by extensive and costly research and development endeavours.

The reason for bringing this up is to draw comparisons with, and attention to, a Victoria-based dental company that has, since 1972, been holding its own as one of the world’s leading innovators of dental restorative materials.

Birth of an amalgam alternative

Whenever you hear industry buzz about SDI Ltd, the news typically emanates from behind their well-worn R&D curtains, unveiling yet another breakthrough solution.

World-famous brands that have sashayed down SDI’s innovation runway include: the Luna and Aura composite ranges; The "Riva" range of glass ionomers; the “Pola” range of tooth whitening materials; the Radii LED curing lights and the SDF brand Riva Star.
Unsurprisingly, Australia’s biggest dental exporter celebrated its 50th anniversary last year doing what it does best: announcing the birth of another Next Big Thing, – this time, in the form of Stela.
“Stela is a self-cure composite that was engineered as an amalgam replacement,” says Samantha Cheetham, SDI’s CEO

“As a leader in restoratives, SDI began an ambitious amalgam alternative project in 2018. SDI mobilised its 50 years of restorative experience and partnered with the universities of Sydney, NSW and Wollongong to develop Stela over an intensive 5-year timeline.”

Through the partnership with the universities, SDI worked on high-performance industrial composites and various other cutting-edge materials, leading to the publication of numerous scientific journals and the presentation of compelling research findings at prestigious conferences.

Addressing the oral health conundrum

As the dental industry worldwide has been seeking more aesthetic, physiologically integrated materials and compliance with global regulations, there's been a gradual decline in amalgam usage. The drawbacks of amalgam, including the need for extensive removal of healthy dental structure and poor aesthetics, have led to a 55% decline in worldwide amalgam use between 2019 and 2022.

It was this challenging landscape that led to the birth of Stela. As an amalgam technology leader with decades of industry experience, SDI took it upon their rugged R&D shoulders to create an amalgam alternative that would address the clinical needs of practitioners and global health regulations.

“Stela combines all the benefits of amalgam (high strength, easy to use, no light curing) and eliminates the drawbacks (Stela is minimally invasive, aesthetic and doesn’t contain mercury), Samantha adds. “Stela is also gap free, to ensure a longer lasting restoration.”

Part of the team

As a dental restorative material, Stela goes beyond the confines of a stand-alone product. It builds upon the strengths and characteristics of SDI's existing product portfolio. This evolutionary approach creates a harmonious synergy that elevates the entire spectrum of dental materials.
“Our Luna composite range provides excellent handling, strength and aesthetics. Our Riva range of glass ionomer cements provides a range of handling options with high fluoride release,” says Emma Kakantonis, the company’s Australian Sales Manager.

“The launch of Stela expands the versatility of composites. Stela has an unlimited depth of cure, without the need for a light cure during preparation or final set. This provides full confidence when restoring difficult or deep angled restorations.”
While traditional composites are limited to between 2-5mm depth of cure, Stela has an unlimited depth of cure. This certainty of cure eliminates guesswork and the risk of premature failure, preventing the widely-acknowledged risk of uncured material underneath a restoration.
“The simplicity of Stela is also perfect for nervous patients who are apprehensive about having a changing set of instruments and tastes placed in their mouth,” Emma concludes.

Stela’s strengths

With a compressive strength of 328 MPa and flexural strength of 143 MPa, Stela is one of the strongest composites available.

“Stela’s combination of high compressive and flexural strength ensures restorations can survive daily mastication forces,” Samantha adds.

“While this strength is essential – it’s also Stela’s gap free interface that ensures the longevity of restorations.”
One common cause for composite failure is microleakage into adjacent gaps, formed from stresses during curing. Stela’s unique, patented system results in a low-stress, gap-free interface, ensuring longer lasting restorations.

According to Leon Prentice, SDI’s Chief R&D Officer, Stela’s unique composition considered the shrinking property that plagues composites.

“All composites shrink a little as they cure – as the chemical bonds polymerise (cross-link), they pull together. The key is a composite’s shrinkage behaviour, and understanding the stresses that remain when everything is in its final set state,” he explains.

“For Stela, SDI engineered the system so that the Stela Primer accelerates curing towards the marginal walls – very different from light-curing, where the light cure polymerisation creates micro gaps as the restoration is pulled towards the light source. This innovation provides a restoration with no gaps, which reduces post-operative sensitivity.”

Two-step process – no curing light necessary

Stela is designed for easy placement. Unlike traditional composite systems, which involve up to 7 preparation steps, a Stela restoration requires only two steps: first applying the custom Stela Primer, followed by placing the Stela restorative. This streamlined approach minimises the risk of cross-contamination, reduces the need for patient intervention, and enhances efficiency.
“SDI also added technology into the bonding, engineering an optimal two-step restorative to deliver both optimal cavity preparation and optimal restoration,” Leon says.

“Stela Primer and the Stela Restorative both contain methacrylate monomers and MDP. These cure together, bonding to the cavity walls, delivering both superior bond strength and an outstanding seal, with minimal residual stresses.”

As Stela requires no curing light during preparation or for final set, its universal shade is designed for a “chameleon effect”.

“A bulk fill composite that needs to be light cured generally has to be unnaturally translucent to allow the light to get as deep as possible,” Leon adds.

“Stela has no such limitation. It does not require a curing light to cure all the way through, therefore its shade can more accurately mimic teeth. Stela is available in a universal shade with chameleon effect that blends in with surrounding structures, blocking stains like a dentine replacement and sealing edges for a flawless finish that mimics enamel.”
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Stela’s ingenuity further shines through its versatility – it’s meticulously crafted for application in both capsules and syringes. This thoughtful design ensures that whether you're equipped with a triturator/amalgamator or not, Stela seamlessly integrates into your practice.

Ears to the ground

SDI’s commitment to dental innovation is evident in the journey that led to Stela's creation. From the collaborative effort with leading Australian universities to its breakthrough attributes – high flexural strength, two-step process, no light curing, minimally invasive, no mercury, gap-free – Stela is aptly positioned as the "true amalgam alternative”.
As SDI celebrates its 50th anniversary, Stela stands as a testament to the company's evolution from an Australian brand with a single product to a global brand offering a comprehensive range of restoratives and tooth-whitening solutions.

Meanwhile, SDI Ltd is capping off the year with another accolade – being named by Dental Advisor (USA) as the “2023 innovative company of the year”. Proud of their achievements, Samantha Cheetham articulates SDI’s long-standing perspective behind their innovative agenda.

“SDI achieves its success by listening to dentists and striving to help them deliver better patient outcomes,” she says.

“And in the future, that will be no different. SDI will continue to engineer improved restoration and whitening products that are faster, easier and longer lasting.”

Dr Fady Ayou’s idea of exercising newfound freedom – following the sale of his practice – is to combine travel with dental learning opportunities

By Danny Chan
The decision to sell one's practice is often synonymous with retirement, a well-earned respite following a lifetime of unwavering commitment. Yet, for Dr Fady Ayoub, a seasoned general dentist with an insatiable thirst for knowledge, such a farewell to his calling was hardly a consideration. Instead, Dr Ayoub is embarking on an entirely new chapter in his distinguished career.

Last year, the previous owner of DentalArt Clinic made the pivotal decision to sell his practice to the dental acquisition firm, Ekera Dental. Instead of retiring, he opted to remain an essential part of the clinical team as their principal dentist. Both decisions were made after much research and deliberation, having studied a variety of offers made by private and corporate sellers alike.

According to Dr Ayoub, his practice sales journey was significantly influenced by an encounter with Dr Coulepis, the CEO of Ekera Dental, who he describes as an “incredibly knowledgeable and genuine guy”. 

“What left a lasting impression was Dr Coulepis's approach – he wasn't at all pushy, but instead, he was very helpful and provided several options and insights for my consideration,” Dr Ayoub recalls.

His generosity of spirit left an impression

Dr Ayoub was most impressed by Dr Tony Coulepis' generous spirit. Throughout the negotiation process that spanned more than two years, the CEO never showed impatience towards him, even when he had once postponed a decision due his reluctance to turn down a training opportunity in Europe.

Ever accommodating, Dr Coulepis furnished Dr Ayoub with a list of dentists' numbers, all of who had chosen to sell their practices to Ekera at some point in their careers. The conscientious dental proprietor managed to chat with several of them on the list. Each of the dentists expressed immense satisfaction with their decision to sell to Ekera. Many shared about their positive experiences working with the Ekera team after they stayed on as Practice Principals, which inspired Dr Ayoub to make a similar choice.

At the time of this interview, Dr Ayoub was about to cross the 18-month mark, working under the Ekera banner as Principal Dentist of the NSW clinic. 

“Nothing has changed – and I mean that in a good way,” he announces. “Apart from the fact that I received a generous lump sum payment from the deal, I am still working in my old familiar surrounding doing what I do best as a dentist.

“Of course,” he hastens to add, “I also feel a huge sense of relief because I no longer have to contend with a lot of backend management work, which from experience, can add up quickly and become very time-consuming.”

The silent switch

The uniqueness of Ekera Dental lies in its approach of not assimilating practices but rather allowing them to maintain their essence and integrity. In Dr Ayoub's case, this means that DentalArt Clinic continues to operate with the same branding, clinical setting, values, principles, and the familiar face of Dr Ayoub himself.

The dentist also prefers not to reveal the management change to his patients – unless asked or when he needs to provide an iron-clad reason to prevent discount haggling. Otherwise, the seamless ownership transfer is something he relishes.
“The reason is that, in human behaviour, some people resist change,” he explains. “They might start assuming that the management or the quality of materials would change. But when they see the same familiar faces running the show for 15 years, they still have that trust.”

No questions asked

However, not everything survived the changeover. The OPG machine malfunctioned about a week after Ekera Dental took over the practice, although to be fair, it had absolutely nothing to do with the changeover or the company. 

Nevertheless, Dr Ayoub felt bad and wanted to chip in for repairs of the $15,000 unit. But within two days, the Ekera team had arranged for a brand new unit to be installed.

“They managed the entire process very smoothly,” Dr Ayoub praises. “To be honest, I thought I might have to share some of the costs with them, but they didn't even ask. They said, 'It's our practice now; we'll take care of it.' It's amazing.”

No dull dentistry for me!

After graduating with a Bachelor of Dental Surgery from the University of Otago (NZ) in 2001, Dr Ayoub has immersed himself in numerous post-graduate courses and seminars. His areas of specialisation include implant surgery, cosmetic dentistry, orthodontics, and laser dentistry. In 2008, he achieved accreditation as an Invisalign provider and secured certification from the Australian Society of Implant Dentistry (ASID). In 2012, he became a Member of the Royal Australasian College of Dental Surgeons (MRACDS).

As a dental practice owner, time is often a luxury, with long hours juggling between patient care and business management. But now, with the support of Ekera Dental, Dr Ayoub is seizing the opportunity to follow his dreams – which is, continuing to hone his skills as a clinician, in order to better the patient care and experience at his beloved clinic.

“I find great enjoyment in dentistry, but it's crucial to keep it challenging to make it more interesting and enjoyable,” he explains.

“The best return on investment, in my opinion, is education. Investing in yourself is a personal journey, and it allows you to advance your knowledge. Otherwise, it can become a routine job.”

To date, Dr Ayoub has successfully completed the gIDE Dental Institute program in Latin America and has pursued education in both Australia and the United States. His current emphasis is on achieving a Diploma in Implantology in Edinburgh, England, with future plans to pursue a master's degree in Germany. 

“I also hope to allocate time for studies in Istanbul or Germany in the coming year,” he adds, “this decision to sell the practice primarily stems from my educational aspirations, as they would have otherwise chosen to continue operating their practice.”

In addition to professional development, the courses provide a unique opportunity to travel with his spouse and children. These academic jaunts encapsulate the essence of what joining Ekera Dental means for the indefatigable learner – the ability to preserve both his professional identity and personal life.

Finding work-life balance in a stressful era

Asked what he finds different between life as a dental owner and now as an employed dentist, after 20 years of owning his own clinics, he reveals:

“Practicing dentistry is still enjoyable for me, with fewer headaches. In the past, despite having a good practice manager in my wife, I still needed to spend at least two to three hours per week on administrative tasks, not to mention keeping up with accreditation requirements for the practice, which can be cumbersome.

“I also find the new media marketing aspects rather challenging. I often lack the SEO skills or enthusiasm to actively promote our services on platforms like Facebook and Twitter."

Since relinquishing his management duties, Dr Ayoub started going to the gym three times a week, and swims once a week with his family and in-laws. He also plays volleyball once a week. 

“A good lifestyle is essential,” he advises. “It helps reduce stress, which is crucial in this day and age when the industry is already stressful.

He reckons his post-Ekera Dental workload has reduced by about 40%. “It's the little things that can weigh on your mind. You keep thinking about issues like network problems or a broken computer. These small concerns can add up. But now, it's all worry-free,” he chuckles.

“Yes, I still want the practice to be successful, and we're committed to maintaining it, but it's much more comfortable now."

Dr Paulo Malo's resolute pursuit of a visionary path gave rise to All-on-4®, the legendary implant protocol that a quarter century later, continues to inspire new cohorts of Australasian dentists, thanks to Malo-mentored experts and educators like Dr Larry Benge.

By Danny Chan

On January 16, 2023, in Zurich, Switzerland, Dr Paulo Malo received the Quarter Century Award from Nobel Biocare, marking 25 years of the revolutionary All-on-4® treatment concept.
Few dental innovations have made a more profound impact than the All-on-4® technique. Dr Malo’s visionary implant concept has singularly transformed the lives of over 350 million edentulous individuals worldwide. Yet like a rose that grows from the concrete, it first had to contend with harsh resistance.

Road less travelled

Dr Paulo Malo's journey with the All-on-4® treatment concept began in the early 1990s, at a time when few believed in the feasibility of his technique. In fact, Dr Malo once remarked that he and his teammates were called “cheaters and cowboys” in the early days, despite garnering huge praise from the patients themselves.

“People said we couldn’t place just four implants or incline implants. I remember once we did a live surgery, and someone said that we must have cheated on the video because it was not possible to do it in 35 minutes,” he recalls.
“But it was not the opinions of dentists that I cared about; I kept going because I knew this changed the lives of patients.”

Prior to Dr Malo's innovative work, dental implants were often not a viable solution for patients with compromised bone structures. The All-on-4® treatment concept, developed with crucial support from the late Dr Bo Rangert of Nobel Biocare, fundamentally reshaped implant dentistry by offering a cost-efficient, graftless solution for full-arch prostheses.

Today, the Founder of the world-famous Malo Dental imparts his sought-after wisdom at prestigious universities, traversing six continents, addressing audiences ranging from 300 to 10,000 individuals.

Just four will do

The All-on-4® technique is essentially a restorative dental implant solution that enables the replacement of an entire arch of teeth with just four dental implants. Two of these implants, strategically placed at the back of the mouth, are inserted at a 45° angle using purpose-made Speedy Groovy dental implants, designed to navigate areas of low bone density.

As well as eliminating the need for complex bone grafting procedures, this approach offers a permanent and fixed alternative to traditional dentures and is known for its high success rate of 98%, as validated by extensive clinical data over the years.
Nobel Biocare's Speedy Groovy Implants, exclusively designed by Dr Paulo Malo for All-on-4® treatments, are instrumental in achieving implant stability and supporting the immediate loading protocol. Nobel Biocare's decades-long commitment to science-backed technology has played a pivotal role in advancing All-on-4® treatments globally.

25 years on, the All-on-4® treatment concept remains one of the most vaunted milestones of modern dentistry. This well-documented, evidence-based solution has been credited with treating over 250,000 patients since its commercial launch in 2004.

All-on-4® arrives Down Under

From an Australasian standpoint, contemplating a quarter-century of the All-on-4® concept would be remiss without acknowledging the incredible metamorphosis it has ignited within the realm of one of Australia's foremost practitioners in the implant technique.
Synonymous with the All-on-4® brand Down Under, Dr Larry Benge is the Lead All–on–4® Dental Surgeon and owner of Next Smile Australia (Sydney/ Melbourne), an establishment where all the dental surgeons and their dedicated staff have been trained and mentored in the Malo Protocol by Dr Malo himself.

Dr Larry Benge specialises in reconstructive, aesthetic, and implant dentistry, with a specific focus on the innovative All-on-4® treatment approach for comprehensive full-arch restoration. He earned his first-class honours degree in Dental Science from The University of Melbourne in 1980, following his earlier completion of a Bachelor of Science with Honours at Monash University.
Eye-opening possibilities

The experienced dental surgeon’s voyage into All-on-4® dentistry commenced back in 2004 at a conference in Perth, run by Dr Patrick Henry. Little did he know that this would be the spark that ignited a transformational detour in his career.
Yet, it wasn't until the year 2007 when Nobel Biocare invited him to a five-day residency program in the city of Lisbon, Portugal, that Dr Benge's perspective underwent a profound shift.

“It opened my eyes to the possibilities of full-arch rehabilitation,” says Dr Benge. “This marked a significant departure from our previous approaches involving bone grafting and multiple implants. I was truly amazed by the potential.”
However, this pioneering era wasn't without its challenges. Echoing Dr Malo’s experience, Dr Benge faced his fair share of criticism and skepticism from peers.

“Upon returning to Australia in 2007, I decided to take a cautious approach,” Dr Benge recounts.
“I collaborated with Dr Kevin Spencer and completed 20 supervised cases to ensure that the concept was appropriately taught and mastered. The shift in my practice completely altered the way I approached dentistry. I recall that my initial marketing efforts for 'All-on-4®' focused on informing people about the benefits rather than trying to convince them to get the procedure.”

Taking the low-profile approach resulted in a fourfold expansion of Dr Benge’s practice during that time. The clinician realised that he had only scratched the surface of what All-on-4® had to offer. This epiphany led to multiple trips to Portugal and one-on-one training with Dr Malo, where he tackled complex cases and explored the limitations of 'All-on-4®' and zygoma implants.

Dr Benge has, to date, completed thousands of cases which places the clinician in a privileged position of teaching the advanced technique to many dentists across the country. As a matter of fact, at the time of this interview, Dr Benge was conducting a second cadaver course on the technique in Sydney.

“The 25th anniversary of 'All-on-4®' is truly remarkable. In its early days, it challenged the dental community, and many were skeptical. While some still hold reservations, the profession has largely embraced it,” Dr Benge says, with a deserved sense of validation.

What’s Next?

In 2019, Dr Benge’s practice group, Next Smile Australia (Melbourne and Sydney), made a significant move to their new, purpose-built location in Hawthorn, Melbourne.
Their All-on-4® Super Centre is thoughtfully designed to strike a balance between a warm, inviting atmosphere and clinical efficiency. The clinic is equipped with onsite CBCT scanners to expedite precise diagnosis and is custom-built to accommodate a wide range of dental procedures, including All-on-4® full-arch treatment, as well as single and multiple dental implant surgeries.

The practice group has also been certified as Nobel Biocare Centre of Excellence by the world-famous Malo Dental.
“As the All-on-4® treatment concept becomes more mainstream, there is a downside – everyone is marketing and providing All-on-4® often without a full understanding of its complexities.
“This is why it's essential that Nobel Biocare has established Centres of Excellence. To earn this designation, one must invest time, complete cases, and undergo essential education.”
Dr Benge's efficiency in performing All-on-4® cases, taking only 45 minutes to an hour, sets the benchmark, as compared to the four to five hours that others may require for the same procedure.
A key element of their formula for consistency, Dr Benge notes, is adhering to Nobel Biocare’s protocol.

“Centres of Excellence ensure the use of the correct implant, the Nobel Speedy External Hex, specifically designed for All-on-4®. This choice of implant significantly contributes to achieving the necessary primary stability, a vital aspect of the procedure's success.”

On the horizon

Looking ahead to the future, Dr Benge believes the dental implant community face fresh challenges, along which the All-on-4® treatment concept continues to evolve and adapt.
“Patients are aging, their bones are becoming softer, and there are more medical conditions to contend with,” he predicts.
“We're working on new implants, including zygoma and Speedy implants, designed to offer stability even in very soft bone. While we had hoped to launch these innovations for the 25th anniversary, we're slightly behind schedule.

“Nonetheless, we're excited about what the future holds, including advancements in digital dentistry.”

Dr Geoff Wallman's transition into retirement and his enduring association with Ekera Dental, explores the dynamics of post-sale relationships and the unique management approach that sets Ekera Dental apart in the corporate dental landscape.

By Danny Chan

When a car or piece of real estate is bought and sold, the buyer and seller would typically part ways after the transaction concludes. This holds true for most business sales. However, the dynamics shift when it comes to dental practices, where the prosperity and sustainability of the enterprise often depend heavily on the owner.

Under such circumstances, it makes sense for the buyer to retain the services of the proprietor, often times the Principal Dentist, even after the sale, until a suitable replacement can be secured. Acquisition companies commonly incorporate this practice by offering the selling dentist a contractual term to continue serving after the sale.

Dr Geoff Wallman found himself in such a situation when he agreed to remain as the principal dentist for five years after selling his clinic to the Ekera Dental group. If that sounds like an unusually lengthy post-sale relationship, you’d be surprised to learn that Dr Wallman went on to extend his duration of service.

“I wasn't quite ready to retire, so I ended up staying for about a year and a half,” he says.

“I didn't want to leave the practice in the lurch. We were just completing the five-year period, and I wanted to establish a succession plan. Hiring staff, particularly dentists, has been challenging lately. However, we were fortunate to finally find an excellent practice manager who enabled me to take a step back.”

Road to Blackwood

Graduating from Adelaide University in 1981, Dr Geoff Wallman spent the first 10 years of his career honing his skills as a general practitioner in Hong Kong. He then returned to South Australia with his family and established successful practices in the picturesque locations of Barossa Valley, Strathalbyn, and Blackwood.

Known for his expertise in implant technology, crown and bridge procedures, as well as laser dentistry, Dr Wallman has dedicated himself to both professional growth and exemplary patient care. He has undertaken extensive postgraduate studies in prosthetic and surgical implant therapy, as well as minor oral surgery. In addition, he is a long-standing member of the International Team of Implantology, as well as past member of the European Society of Oral Laser Applications.

Now at 67, after dedicating more than three decades of his life to the profession, Dr Geoff Wallman has officially retired.

Wise to the Occasion

Reflecting on his exit strategy that really took shape in 2016 when he discovered Ekera Dental through a trusted agent, he says the final decision was years in the making.

It is instructive to note that Dental Corporation (which later became Bupa Dental) had approached Dr Wallman before his fateful meeting with Dr Tony Coulepis, Ekera Dental’s Executive Chairman. Dental Corporation was of course one of the biggest and most influential brands on the market. Around the same time, a friend of Dr Wallman’s had sold a thriving practice to National Dental Care, another major player on the acquisition block.

Yet in retrospect, Dr Wallman believes he couldn’t have made a wiser decision, attesting – first and foremost – to Ekera Dental’s by-now famous “non-corporate corporate” management style.

“The Ekera Model allowed me to keep running the dental practice the way I had always been running it, as an individual practice,” he qualifies.

The Art of Preserving Identity: Ekera's Non-Corporate Model

Another significant factor was Ekera Dental's steadfast adherence to retaining the original branding and nomenclature of acquired dental clinics, a practice that distinguishes it from the prevailing norm observed within larger corporate entities.    

The uniqueness of Ekera Dental, Dr Wallman believes, lies in its approach of not assimilating practices into a vast conglomerate but allowing them to maintain their local and family-oriented identity. This approach enables the acquired practices to continue operating as they did before the acquisition, preserving their essence and integrity.
“I didn't really want a corporate that was going to come in and change the name of the practice and to all intents and purposes, make it into a "preferred provider" type of practice,” Dr Wallman says.

“I felt that we had spent some time and effort on building up "the brand" and it would be to our detriment changing it.”

Ekera Dental's Comprehensive Support

On the other hand, there were times when the “corporate” elements of Ekera Dental became an asset.

“Selling to a corporate also took out the parts of the practice that were quite frankly getting too complicated and time consuming – such as HR and Accreditation – for a single practitioner,” Dr Wallman admits.

“It offers a viable and secure succession plan, ensuring profitability. I had always contemplated retiring around the age of 65 or 66, and this approach provided me with a sense of assurance and certainty about my future.”

The former Practice Principal of Blackwood Dental was notably attracted to Ekera Dental's exceptional capacity to furnish comprehensive support for the myriad of demanding responsibilities they encountered.

“They took on the burdensome tasks like HR, bookkeeping, social media (whatever that means!) and bill payments, leaving the enjoyable aspects to us. It was quite a relief,” Dr Wallman enthuses.

“Most importantly, they allowed me to focus on dentistry.”

Viable Succession Plan

In response to the inquiry regarding the factors influencing his decision to prolong his tenure beyond the initially contracted five-year term, he expresses:

"At that point, I was approaching retirement age, and that had always been my overarching plan. The aspiration of establishing, purchasing, and selling dental practices had been fulfilled.

“I knew that ultimately, I would sell to a corporate entity and remain in that capacity for as long as required until the time came for a gradual transition or my eventual retirement."

Another factor that made Dr Wallman continue his association with Blackwood Dental was the remarkable Ekera team, led by Tony Coulepis.

“I had no issues with Ekera Dental – they were truly exceptional people. Tony is a wonderful leader who is always approachable,” Dr Wallman attests.

“He is very knowledgeable and willingly shares it. The team, as a whole, performs admirably under his leadership. Particularly during challenging phases, such as the period of the COVID-19 pandemic, their collective efforts and dedication proved invaluable.”

Cherishing Memories and New Pursuits

As Dr Wallman embarks on his retirement journey, it is undoubtedly the remarkable teamwork and camaraderie within the team that will leave indelible memories. Moreover, the enduring relationships he has forged with his patients over the years will be cherished reflections as he enters this new phase of life.

“Having been prepared for retirement, I haven't encountered significant difficulties during this transition,” Dr Wallman says.

“Nevertheless, the practice still reaches out to me whenever they require assistance, particularly with procedures like IV sedations and Implants, and I am delighted to be of service, ensuring that I remain connected with the team.

“Of course, it is hard to leave behind the patients that you have been treating for years and the staff you have been seeing every day for years. I was very touched by the gifts and comments I received from some of the patients and staff.”

Deborah, Geoff's spouse, was actively involved in the administration of the practice, leading to the establishment of a harmonious and well-coordinated work environment. The couple’s focus has now shifted beyond dentistry, onto their family life with two beloved children. These days, they can be found in serene locales, indulging their passion for golf and fishing.

“I am a golf tragic so am devoting my time to improving the handicap,” he remarks, hinting at a leisurely retirement.

Following a lengthy but contrived transitional phase, Geoff is enjoying his extended time out but remains in contact with the practice that he nurtured. Furthermore, he helps with both clinical and non-clinical assistance from time to time, which Ekera welcomes and is happy to encourage.
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“We will also be doing a bit of travelling and playing a little more bridge.”

Dr Adamo Notarantonio DDS, FICOI, FAACD, widely known as Dr Adamo Elvis, has an extraordinary journey that led him from being a college graduate with no direction, working as a garbage collector to becoming a renowned cosmetic dentist.

By Danny Chan

Dr Notarantonio's path took a unique turn after his brief career as a professional soccer player and the realization that it wasn't as financially rewarding as he had hoped. Seeking a new direction, he approached his father, who worked as a garbage truck driver.

Initially, his father challenged his decision, asking him to put on his shabbiest clothes and assigned him to work on the back of a garbage truck alone for a year and a half. This physically demanding job became a pivotal experience that instilled discipline and a strong work ethic.

Physical Labour Shaped His Future

Although dentistry was unfamiliar to him, having only visited the dentist twice in his life, Dr Notarantonio's friend and fraternity brother encouraged him to apply to dental school. He gained admission to Stony Brook University School of Dental Medicine, which sparked a passion that has lasted throughout his career.

Reflecting on his time as a garbage collector, Dr Notarantonio expresses gratitude for the experience.

“Without a doubt, that sole job alone taught me what hard work is all about. It was the most demanding in terms of the physical labor I have ever done, or seen for that matter,” he says.

“Some days were 12-plus hours, weather never stopped you, and the amount of weight one lifts picking up (the garbage of) approximately 750 homes a day is insane. In my eyes, nothing compares to that job intensity, and I truly believe my work ethic is what it is because of it.”

That labour-intensive experience not only built Dr Adamo Notarantonio’s resilience, hard work and determination, it has also paved the way for an extraordinary career in dentistry.

Distinguished Achievements and Career

Taking up his friend’s advice, Dr Notarantonio went on to graduate from the State University of New York at Stony Brook School of Dental Medicine in 2002, where he received honours for his outstanding performance in both removable and fixed prosthodontics.

After graduation, he completed a residency in the Advanced Education in General Dentistry Program at Stony Brook in 2003. Recognizing his exceptional skills and dedication, the faculty selected him as the Chief Resident for an additional year.

Dr Notarantonio's commitment to excellence in cosmetic dentistry is evident in his achievement of Accreditation status in the esteemed American Academy of Cosmetic Dentistry (AACD) in 2011, followed by his Fellowship in the AACD in 2018. The distinguished recognition of Accreditation is reserved for a select group of approximately 400 dental professionals worldwide who have demonstrated the highest level of technical proficiency and expertise in the field of cosmetic dentistry. Fellowship, however, has currently 90 professionals worldwide.

“Accreditation and Fellowships were amazing accomplishments for me,” the cosmetic dentist notes.

“I think it is the most valuable learning experience one can get in cosmetics. If one works with a good mentor, the learning experience is incredible.

“My mentor trained my eye throughout that process to see things I would have never seen, and that has made me a way better cosmetic dentist. I completed 5 cases for accreditation and 50 cases for my Fellowship in the AACD. I was the 80th person worldwide to do so. We now have 90 Fellows in total.”

Rising Star in Cosmetic Dentistry

Notably, Dr Notarantonio’s expertise has been further acknowledged by the AACD, as he was invited to serve as a consultant and examiner for the Accreditation process, contributing his invaluable insights and knowledge.

In 2016, Dr Notarantonio was honoured with the AACD's Rising Star Award, recognizing his exceptional talent and potential as a potential leader in the field of cosmetic dentistry. His contributions to the profession have since extended beyond clinical practice.

Dr Notarantonio is currently the President-Elect of the AACD. He was the Accreditation Chairman of the American Academy of Cosmetic Dentistry for the past five years, and has currently been appointed Fellowship Chairman, where he continues to shape the standards and promote excellence in the field.

Other notable achievements in his enviable academic journey include completing the Dawson Academy Core Curriculum Series as well as the curriculum at the Kois Center, both of which he readily credits as having shaped his career:

“Kois and Dawson are two of the places, along with Pankey, Spear and LVI that will teach you complete dentistry to the fullest.

“Without these principles, tackling the bigger cases I do now would be impossible. It is a must for me and I feel everyone should go through one of them.”

Upcoming Australian Lectures on Achieving Lifelike Composite Restorations

The renowned cosmetic dentist and President Elect of the American Academy of Cosmetic Dentistry is set to headline an upcoming speaking event organized by Amalgadent titled "Achieving Cosmetic Excellence."

This highly anticipated lecture-based course will provide dental professionals with valuable insights into the intersection of science and art in restorative dentistry, with a particular focus on achieving seamless and lifelike composite restorations.

“To me, science and art go hand in hand when it comes to restorative dentistry. I think one must understand the science of what they do, and when they do, the artistic side can run wild”, he enthuses.

“I quote Pablo Picasso, "Learn the rules like a pro, so you can break them like an artist".”

The event promises to be a transformative experience for dental practitioners seeking to elevate their skills and deliver outstanding cosmetic results to their patients.

Diversity is Key

On what attendees can expect from the upcoming course, Dr Notarantonio says: “I pride myself on giving as many take-home pearls as I can in my lectures so hopefully I will help to resolve a lot of the day-to-day struggles that they may have.

“In my eyes, diversity is key,” he adds. “A successful cosmetic dentist utilizes all disciplines such as bleaching, orthodontics, periodontics, composite and porcelain.”

Throughout the course, participants will delve into various aspects of cosmetic dentistry, including adhesive dentistry, bonding protocols, and composite handling. These essential topics will provide attendees with the knowledge and techniques needed to achieve cosmetic and aesthetic excellence in their own careers.

The event will be held on multiple dates and at various venues, including the following locations: The Westin in Brisbane, QLD, on Friday, 15th September 2023; The Sofitel in Melbourne, VIC, on Sunday, 17th September 2023; and The Radisson Blu in Sydney, NSW, on Friday, 22nd September 2023.

To facilitate participation, Amalgadent is offering an early bird registration fee of $399 (incl. GST) for a limited time, providing a substantial discount from the regular registration price of $499 (incl. GST).

From their newly launched online portal to dedicated Customer Relationship Managers, Andent is always looking for the best approach to help their customers navigate uncharted waters.

By Danny Chan

Even before COVID-19 descended, Australian dentists were already grappling with myriad challenges, mainly in the shape of fee-lowering insurance companies, corporate buyouts and consolidation, new (digitally savvy) competitors in the neighbourhood and a dominant Gen Y clientele weaned on social media. As compared to the threat of COVID-19, these challenges are no less imposing or unpredictable. In many ways, they can also be deemed as “unprecedented”.

Beset by uncertainty, dentists instinctively search for a sense of stability by erecting structural safeguards around their businesses. According to Matt Smith, one vital bulwark against the unpredictable headwinds is to partner with a reliable, customer-focused and digital-ready dental lab.

Smith is the General Manager of Andent, one of Australia’s most digitally inclined dental labs, also known in the industry as one of the pioneers in the scanning, designing and milling of dental restorations.

“In the same way that Andent has learned to adapt in order to compete, we want to assist our clients to endure these turbulent times by evolving with the realities on the ground,” he says.

Conversations with dentists have traditionally revolved around their cutting-edge processes and technology, 100% Australian-made high-quality work that requires fewer adjustments and their uncompromising standards of aesthetics. While those things remain unchanged, Smith believes that increasingly, dentists are seeking more from their labs than just quality products, but also exceptional and reliable customer support, turnkey solutions and greater convenience.

“It’s simply not enough offering good products at reasonable prices,” Smith says. “Our customer has always been the number one priority and one of our core values is focusing strongly on the customer experience.”

Personal connections

About six years ago, Andent began drawing closer to their clients through engaging Customer Relationship Managers – a staple in the banking sector but less known within dental circles.

“Since our lab services clients across Australia, CRMs help to extend our reach, improve customer engagement and increase customer satisfaction,” Smith explains.

“More importantly, the idea is to take the dentist-lab relationship to the next level. Through the CRMs we are able to establish a personal connection with the dentist.”

Allowing for seamless communication and transfer of products between the lab and practice, the relationship managers are contactable across different time zones and outside regular business hours.

Whether over an email, phone call, zoom conference or in-person meeting, the knowledgeable liaison officers offer end-to-end, personalised customer support for each individual case. When they are not meeting dentists at an expo, CRMs can be found at the client’s surgery talking them through screen shots of a challenging case.

“Essentially, I function as the bridge between the lab and the dentist,” says Huy Dang, Andent’s Customer Relationship Manager.

“Some dentists are not familiar with the inner workings of a lab. At Andent, we want to make sure they understand the processes, and how we work internally. It’s important that we’re all on the same page so there are no surprises.”

Noting how every dentist operates differently, Dang would establish at the outset the clinician’s preferences for how much – or little – technical support he or she requires so as to tailor the communication approach accordingly. The personalised attention, he stresses, can be individualised to each and every dentist, even within a multi-chair setting.

Another Plus point

For dentists that prefer online correspondence, Andent recently rolled out a customer service portal that offers increased efficiency and ease-of-transactions. Andent Plus was launched in March as a testament to the lab’s commitment to meet the constantly evolving needs of the Australian dental industry.

“Andent Plus is part of our continuing investment in customer-focused technology. Instead of simply investing in lab-side technologies that make our work easier or those that improve the quality of our products – which we have consistently done and will continue to do so – we are also putting resources into technologies that enhance the customer experience,” Smith emphasises.

Andent Plus provides customers 24/7 access to real-time updates on the status of their cases. Available as a value-add service at no extra charge, dentists only need to create a free account to begin their online interactions with the lab.

Once they have booked in a case, the dentists would receive a confirmation via email with a note detailing which day the case is scheduled to dispatch. They will get another email, along with tracking number, when the case leaves the lab. In short, you can track your case easily, immediately, at any time of the day.

Andent Plus also acts as a one-stop portal for dentists to access all the relevant information for each case, letting users view all their transactions at one glance. This includes purchase history, invoices (available for downloads), and a convenient e-payment system. Further, customers are able to book a pick-up, submit a digital case, order personalised lab sheets or print them instantly. Case photos and further technical instructions may also be uploaded.

Man or machine: it’s your choice

For all its advantages, Smith says, Andent Plus is but another option with which to interact with the lab, as some dentists may want to review cases after hours, or download invoices and statements at their own convenience – similar to online banking. All the other channels of communication – including easy phone and email access to the technical support team and the personalised assistance of the CRMs – remain intact.

“The portal is about giving people access to information they have come to expect to be available on-hand when they want it,” he says.

“We still want to maintain that strong interaction with all our dentists and customers. End of the day, it’s about building the customer relationship in a way that benefits each individual dentist.”

Real-time reliability

As dentists navigate the new normal business environment in which they now operate – one fraught with sudden lockdowns and unforeseen restrictions – Dang believes that the need for open, transparent and instantaneous communication between dentists and their labs is more imperative than ever.

Andent customers enjoy the added assurance that all their cases are locally made and distributed. During the messier periods of ad hoc restrictions, Dang personally helped clients expedite their cases – such as, when the temporary crowns did not last as long as anticipated – or held back packages when the clinics were abruptly forced to close.

“If you aren’t transparent or able to work to specified deadlines, the client’s business won’t be able to function well,” Dang says. “We offer clockwork service so that dentists know well ahead of time how to rebook their patients, some of whom are booked 4-5 months in advance.”
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“Whether they are using Andent Plus, going directly to a CRM like Huy (Dang)” or even chatting to the amazing team in the lab, Matt adds, “we are all about giving dentists reliability and predictability. And that is something to say, in this day and age.”

The OrthoED Mini Masters program is known for delivering practical “fluff-free” orthodontic principles that general dentists can immediately apply.

By Danny Chan

General dentists and orthodontists undergo a shared curriculum during their dental school years, yet those pursuing specialized orthodontic training must complete a rigorous, three-year full-time program. Such training involves hands-on instruction, guidance from orthodontic mentors, and a series of assessment exams to secure specialist registration.

Unfortunately, limited spaces are available for this program, and committing to three years of full-time study presents significant challenges for practice owners or those unable to leave work or family responsibilities.

But what if there exists an alternative option for general practitioners seeking a comprehensive orthodontic curriculum that empowers them to confidently and efficiently treat a range of cases? This is where OrthoED’ s Mini Masters course comes in.

Comprehensive Training for General Practitioners

The OrthoED Mini Masters is a fully accredited, 9-module, two-year orthodontics course primarily delivered by Australia’s leading orthodontic educator, Dr Geoff Hall.

Dr Hall brings 32 years of experience and over 11,000 completed cases to the course, which is designed to provide general practitioners with a solid foundation in orthodontics.

According to OrthoED’ S Course Coordinator, Robyn Wood, graduates of their Mini Masters program are expected to properly diagnose and deliver realistic and risk mitigated treatment plans, save time and money on every orthodontic case, complete cases quickly and successfully, and gain the confidence to deliver predictable and high-quality cases profitably.

“Our program is based on sound orthodontic principles, and we continually improve it based on the feedback we receive from doctors,” she adds.

“Geoff (Hall) is known as the myth-busting orthodontist. He’s a very real lecturer who calls it as he sees it. So he does break down a lot of the myths that are out there.

“We do not recommend specific systems, and the knowledge gained from our courses can be applied to any system.”

Sold-out In-person Lectures

Attesting to Dr Hall’s popularity as a straight-talking orthodontic lecturer is the strong turnout for Module 1 of the Mini Masters Programme, recently held over three days at the Chadstone Hotel in Melbourne from 1-3 March. Each of those sold-out sessions attracted about 90 course attendees, with many others viewing the Live streamed version from the comfort of their home or office.

One of them is Dr Maria Florou, the Principal Dentist of Casuarina Dental Family and Holistic Care in NSW. Dr Florou first attended Geoff’s online lectures due to the COVID-19 lockdown, and she is obviously impressed enough to travel interstate just to catch the ‘live’ version in Melbourne.

“It’s been two years since I started on Geoff’s course and receiving his support on cases. So far, the quality of the content has been great. I wanted to broaden my view of dentistry through this course, not just focusing on aesthetics but really understanding the bio-dynamics of teeth movement,” she stresses.

“Having (Geoff’s) knowledge and support throughout this new learning journey really gives me the confidence to deliver better care to my patients.”

Module 1 focuses on diagnosis, treatment planning, risk management, and the art of excellent case presentation. Other modules cover conventional and unconventional straight wire mechanics, early orthodontic treatment, clear aligner therapy, aesthetic and accelerated orthodontics, advanced biomechanics, management of severe skeletal and dental discrepancies, ID and management of difficult orthodontic problems and malocclusions, and advanced aligner course.

Dr Farah Hares, a Senior Associate Dentist at Parramatta Dental Avenue, completed Module 4 (on clear aligners) in November, and immediately started applying the newfound knowledge. Now excited to pick up “practical principles” from Module 1, she says:

“I think that Geoff is a great lecturer because he takes out the needless information that you’re never going to use – which if you want, is available as part of the pre- and post-course materials anyway.

“He gets straight to the point and explains the concepts very well – and in very practical terms.”

As OrthoED’ S long-standing Course Coordinator, dentists often ask Robin Wood at what stage of the 9-module course they can start treating patients, to which she would respond: “Immediately.”

“It is important to start implementing the principles learned in module one right away, particularly in diagnosis and treatment planning,” she says.

“Module two has a comprehensive hands-on component that teaches doctors how to bond brackets and tie arch wires. We encourage doctors to start treating patients with braces after completing module two.

“Module three focuses on early treatment of younger children. While some doctors report that it takes until the end of module three to build their confidence, we believe success stories come from doctors who start treating patients early on with our support.

“We hold their hands from the start of treatment until the braces are removed, and even after completing the course. Our alumni membership provides ongoing support to doctors who complete the course."

Keeping Doctors and Patients Safe

The courses are also designed to address another genuine concern of many “orthodontists”, an informal reference to general dentists providing teeth alignment services.

The reason why general dentists don't often refer back to an orthodontist, Wood reasons, is that some orthodontists do not support general dentists doing orthodontic work.

“Although some specialists do support their colleagues, many general dentists are hesitant to seek their guidance for fear of being reported to APRA if their work doesn't meet the orthodontist's standards,” she says.

“However, from OrthoED’ s perspective, general dentists are already treating orthodontic patients and should be taught properly by experts like Geoff.

“The Mini Masters course aims to keep doctors and patients safe by teaching dentists to identify cases that fall outside their scope of treatment and refer them to specialists. Before treatment, doctors are encouraged to send their cases to Geoff, who can assess whether they are suitable for treatment or should be referred out.

“Additionally, the program emphasizes risk management by helping doctors identify potential problems at the diagnosis stage and find ways to avoid them to prevent prolonged treatment times and ensure patients' safety.”

Practical Training and Full Case Support

In addition to comprehensive training, the OrthoED Mini Masters provides practical training and full case support to general practitioners. The course includes a team training day, scheduling and integration plan, practical treatment planning and case management mentoring and support, six 90-minute webinars per year, weekly Q+A/treatment planning sessions for general dentists and hygienists, quarterly lunchtime Q+A sessions for teams, and in-practice training sessions (elective).

The OrthoED Mini Masters course provides convenience of study, with the option of face-to-face learning or livestream with online support during each session. In the last 2 years, the OrthoED Mini Masters programs have sold out within a few months of registrations opening, and soon OrthoED will be taking applications for the 2024 program with early bird specials for the first 30 registrants.

If you wish to be placed on the waiting list for 2024, please contact Mrs Robyn Wood on 1300 073 427 or via email [email protected] 

Andent prioritizes local manufacturing to provide fast nationwide delivery services and a 48-hour in-lab turnaround time.

By Danny Chan

In a globalised marketplace where large multinational corporations dictate the rules of the game, it’s always refreshing to find local businesses thriving, even punching above their weight. Andent, an Australian dental lab, proves that local touch and nationwide reach can coexist harmoniously.

Based in an inner-city suburb of Melbourne, Andent prides itself on being Australian-made, stating that its products are produced “in your backyard". The company's commitment to using local technicians, materials and suppliers is a welcoming change in the Industry 4.0 era, notorious for prizing global reach and profits over local community support.

Local operation means better QC and customer support

Andent’s Abbotsford laboratory serves as the core of its operations, allowing for personalized service that caters to individual clients' unique needs. The importance of this cannot be overstated in the dental industry, where customized solutions are a must.
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From the POV of General Manager Matt Smith, Andent’s home-based operation affords a tighter QC process that translates to “a peace of mind” for dentists.

“It's essential for us to be 100% Australian made because it enables us to have control over the entire manufacturing process in-house, which allows for fast turnaround times, maintaining high standards, and delivering quality products to our customers.

“We have control over the whole workflow, including the machines, the CAD software, and staffing. We can see what's going into the product, how it's being developed, and how we can improve it.”

Being based in Melbourne, he adds, is beneficial given the larger population in Victoria, allowing Andent to employ more dental technicians and having better access to supply across the country.

We deliver to any Australian address

Andent's nationwide distribution network lets customers enjoy high-quality products and services no matter where they are in in the country. The company’s mantra “If there is an address, we will be there” underscores the maturity and scale of its “direct-to-door” interstate postal services.

Faster delivery times are a point of pride for Andent, thanks to its local production capabilities and robust distribution network.

“Having jobs locally made and having technicians on-site allows us to communicate with the dentists directly in case of any queries or complications.

“It helps in faster turnaround times, maintaining high standards, and delivering quality products to our customers.
In other words, local labs are able to achieve faster turnaround times by dint of sheer proximity to clients.

“We can receive cases from dentists and have them completed and returned in a shorter amount of time compared to if the lab was located overseas,” Smith explains.

“This not only saves time but also reduces the risk of cases being lost or damaged during shipping.

“Overall, being a local lab allows us to provide better customer service by being more responsive to our customers' needs and providing faster turnaround times.”

Andent guarantees 48-hour in-lab turnaround time

For urgent cases, Andent is offering a faster turnaround with its 48-Hour Range of dental crowns, consisting of six different materials.

The 48-hour range includes 100% monolithic zirconia, UTZirc 100%, IPS e.max® CAD, VITA ENAMIC®, VITA SUPRINITY®, and titanium. This premium line-up combines functional and aesthetically pleasing materials for both anterior and posterior crown restorations, priced at $315, and limited to three units per case.

“We often have dentists who book a standard turnaround, but will call us to expedite the process if for example, the temporary is broken or if the patient needs to rush the restoration for an upcoming event like a wedding or travel.”

Even though the in-lab process takes more time and craftsmanship, Andent prides itself on delivering a superior product, compared to chairside CAD/CAM services. With large industrial milling machines and skilled technicians, the lab is equipped to create the most intricate and superior aesthetic results possible. Andent also follows stringent protocols with consistent checkpoints and quality controls.

“We recently obtained ISO 13485 certification, which requires us to monitor our production line and cases throughout the entire process.

“This certification elevates our quality standards and provides customers with the assurance that our manufacturing procedures are documented and tracked, from the technicians to the final product.”

Taking the digital route

Of course, technology plays a pivotal role in making interstate business possible – in some ways, erasing borders altogether.

Currently, about 50%-60% of Andent’s cases arrive digitally either through the lab’s dedicated customer portal or email. Dentists who acquire their impressions with an intraoral scanner have much to benefit from Andent’s high-end digital facilities.

“It's improving turnaround times, it's improving quality, especially for those people that aren't local,” Matt emphasizes.

“It takes the guesswork out of the equation where we get to see in real-time, what the dentists are looking at – whether there’s enough clearance, if they can see the margin and contact points. With a traditional impression, you’re not going to know any such details until the model is poured, which makes it a lot more difficult.”

Smith says the ability to “zoom” into digital impressions, enables better control over material thickness, occlusions and contacts in high resolution detail.

“The use of computers and new materials has made the whole manufacturing process more reliable,” he adds.

“On our part, we work with a multitude of software companies, materials and different types of systems so that our customers are not locked into a specific material or system.

“To provide such flexible services, we need to stay up to date with the latest technology and products, often through attending regular in-house and external training programmes.”

The other ingredient to Andent’s cross-border success has to do with its offering flexible pathways for customers to get the support they need, in their preferred mode of communication.

“Our customer service team is available to make phone calls to discuss cases and purchase the products requested by the dentist. We offer different methods for customers to contact us, including the option to call, use our website, or portal,” Smith enthuses.
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“With the right people, technology and equipment on our side, we have everything available to confidently extend a personalised local service – including our 48-Hour range – to the whole of Australia.”